Terms of Sale

Effective May 21, 2026

1. The role of MarketMolds

MarketMolds operates a marketplace that connects independent buyers and sellers of concrete molds. We are NOT the seller of any item listed on the platform. Each sale is a contract directly between the buyer and the individual seller. MarketMolds provides the technology, payment processing (through Stripe), and a forum for communication — nothing more.

2. All sales are final

By placing an order, you acknowledge that all sales on MarketMolds are final. Sellers are not obligated to accept returns or issue refunds. You are responsible for reviewing the listing description, photos, and condition disclosures, and for messaging the seller with any questions BEFORE you complete payment. If you are uncertain about an item — its condition, size, weight, finish, or shipping arrangements — do not purchase it. Buyer's remorse, "changed my mind", and "didn't read the description" are not grounds for a refund.

3. What the seller agrees to

When a seller accepts your order, they agree to: • Ship the item you paid for within three (3) business days of payment. • Ship to the exact address you provided at checkout. • Use a trackable shipping method and upload the tracking number to the platform. • Provide an item that materially matches the listing — the photos, the written description, the disclosed condition. If the seller fails on any of the above, the sale may be reversed (see Section 5).

4. What you agree to as the buyer

By purchasing, you agree to: • Pay the full amount shown at checkout (item price + shipping + insurance, where applicable). • Provide an accurate shipping address that you control. • Inspect the item promptly upon delivery and report any material problem within seventy-two (72) hours via the in-app "Contact support" button on the order. • Not initiate a chargeback with your bank or card issuer before first attempting to resolve the issue through MarketMolds. Chargebacks filed without first contacting us may result in your account being suspended.

5. When a refund may be issued

Every mold — new or used — is sold "as is", and all sales are final. The ONLY cases in which a refund may be issued are: • Wrong mold — you received a different item than the one you ordered. • Not as described — the mold materially differs from the listing's photos and written description (e.g. undisclosed damage, or a different size or finish than stated). • Not received — the order never arrived (no delivery confirmation within fourteen (14) days of expected delivery, including where the seller never shipped). Refunds do NOT apply to buyer's remorse, change of mind, or condition that was disclosed in the listing. Refunds, when issued, are processed through Stripe and may take 5–10 business days to appear on your statement. See our Refund Policy for full details.

6. Fees and payment

The price you see at checkout is the total you will be charged: item price, shipping (paid to the carrier), and insurance where applicable. MarketMolds collects a ten percent (10%) platform fee from the seller's portion — this is NOT added to your total. Payments are processed by Stripe; MarketMolds does not see or store your card details.

7. Risk of loss

Risk of loss passes to the buyer once the carrier marks the package as delivered to the shipping address you provided. Lost or stolen packages after delivery (e.g. porch piracy) are not the responsibility of the seller or MarketMolds, though you may file a claim with the carrier directly.

8. Off-platform deals are not protected

If you pay a seller outside of MarketMolds (cash, Venmo, Cash App, Zelle, PayPal friends-and-family, etc.) — even if you originally met through the app — you have no Terms of Sale protection, no Buyer Protection, and no recourse through MarketMolds. We strongly recommend completing every transaction through in-app checkout.

9. Disclaimer

MARKETMOLDS IS A VENUE ONLY. ITEMS ARE SOLD "AS IS" BY THE INDIVIDUAL SELLER. MARKETMOLDS MAKES NO WARRANTY THAT ANY ITEM IS AUTHENTIC, AS DESCRIBED, SAFE, OR FIT FOR ANY PARTICULAR PURPOSE. SEE OUR FULL TERMS OF SERVICE FOR ADDITIONAL DISCLAIMERS AND LIMITATIONS.

10. Contact

Questions about an order? Open the order and tap "Contact support", or email support@marketmolds.com.