Terms of Service

Effective May 21, 2026

1. About MarketMolds

MarketMolds ("we", "us", "our") operates a mobile marketplace that connects independent buyers and sellers of concrete molds and related items. We are based in Florida, United States. We are a venue and technology provider only. We are NOT a party to any transaction between users. We do not own, inspect, warrant, or guarantee any item listed on the platform.

2. Eligibility

You must be at least 18 years old and able to form a binding contract under US law to use MarketMolds. By creating an account you represent that you meet these requirements and that all information you provide is accurate.

3. Your Account

You are responsible for all activity that occurs under your account, including keeping your password confidential. You agree to notify us immediately of any unauthorized use.

4. Listings & Seller Responsibilities

If you list an item ("Seller"), you represent and warrant that: • You own the item or have the right to sell it. • Your description, photos, and condition disclosures are accurate and not misleading. • You will not list molds that are completely shot (no usable life left). If a mold's usable life is depleted, you must disclose this clearly and state that its only remaining use is pouring and repairing to get a one-off to remake a new mold. • The item complies with all applicable laws and does not infringe any third party's rights (including intellectual property, trademark, or copyright). • You will ship the item within three (3) business days of receiving payment, unless otherwise agreed with the buyer in writing through the in-app messaging. • You will provide valid tracking information when shipping. Failure to ship or to ship the item described may result in refund to the buyer, removal of the listing, and account suspension or termination.

5. Buyer Responsibilities

If you purchase an item ("Buyer"), you agree to: • Pay the full amount due at checkout, including shipping. • Inspect the item promptly upon receipt and report any material discrepancy within seventy-two (72) hours. • Not initiate chargebacks for issues that should be resolved through our in-app dispute process.

6. Fees

MarketMolds charges the following fees: • Sales fee: ten percent (10%) of the listing price, deducted from the seller's payout. • Trade listing fee: $2.99 per trade listing, paid by the seller through in-app checkout when posting a trade (non-refundable once paid). • Concierge service fee (pickup — we come to you): twenty-five percent (25%) of the sale price per mold sold. • Concierge service fee (drop-off — you bring molds to us): eighteen percent (18%) of the sale price per mold sold. Concierge pickup requires a minimum of 40 molds; drop-off has no minimum. Fees are only charged when a mold sells — no upfront cost. Stripe (our payment processor) charges its own processing fees, which are deducted before payout. For Concierge sales, the consignor's payout equals the sale price minus the applicable Concierge service fee (18% or 25%) and minus Stripe's payment processing fees — both are deducted from the consignor's proceeds, not absorbed by MarketMolds. We may change fees with thirty (30) days notice posted in-app.

7. Payments & Payouts

Payments are processed by Stripe, Inc. through Stripe Connect. By using MarketMolds, you agree to Stripe's Connected Account Agreement and Services Agreement. Funds for completed sales are held by Stripe and paid out to the seller's connected bank account on Stripe's standard payout schedule. We do not hold or have access to your bank account information. We do not provide refunds directly; refunds are issued through Stripe and are subject to fund availability and our Buyer Protection Policy.

8. Anti-Circumvention

To keep the platform safe and sustainable, you agree that once buyer and seller have been introduced through MarketMolds, you will complete the transaction through the platform and will not move communication or payment off the platform for the purpose of avoiding fees. Specifically, you agree NOT to: • Share or solicit phone numbers, email addresses, or external payment-app handles (Venmo, Cash App, PayPal, Zelle, etc.) in messages before a sale. • Cancel an in-app order and complete the same deal off-platform. • Direct buyers or sellers to complete payment elsewhere. Violations may result in immediate account termination, forfeiture of pending payouts, and a fee equal to twenty percent (20%) of the off-platform transaction value as liquidated damages (representing the fees MarketMolds would have earned plus the cost of enforcement). When buyer protection and seller protection are bypassed, you also lose all dispute rights described in this agreement.

9. Prohibited Items & Conduct

You may not list, sell, or solicit items that are illegal, unsafe, counterfeit, infringe intellectual property rights (including unauthorized reproductions of copyrighted mold designs), or that we determine in our sole discretion are inappropriate for the platform. See our Prohibited Items policy for examples. You may not harass other users, post false reviews, manipulate ratings, or attempt to defraud MarketMolds or its users.

10. Disputes Between Users

Disputes about items, condition, shipping, or delivery are primarily between the buyer and the seller. We provide an in-app dispute process and may, at our sole discretion, mediate, issue refunds from held funds, or take action against accounts. Our decisions in mediation are final. MarketMolds is not obligated to become involved in any dispute and accepts no liability for the outcome of any transaction.

11. Disclaimer of Warranties

THE PLATFORM AND ALL ITEMS LISTED ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY ITEM LISTED IS AUTHENTIC, AS DESCRIBED, SAFE, OR LEGAL.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARKETMOLDS AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID MARKETMOLDS IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

13. Indemnification

You agree to defend, indemnify, and hold harmless MarketMolds and its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the platform, your listings, your transactions, or your violation of these Terms.

14. Termination

We may suspend or terminate your account at any time, with or without notice, for any violation of these Terms or for any reason we deem appropriate to protect the platform or its users. You may close your account at any time, subject to completion of pending transactions.

15. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to the arbitration provision below, you agree that any judicial proceeding will be brought exclusively in the state or federal courts located in Florida, and you consent to personal jurisdiction in those courts.

16. Arbitration & Class Action Waiver

Any dispute arising out of or relating to these Terms or the platform that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Florida (or by video conference at your option). YOU AND MARKETMOLDS EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Disputes must be brought in your individual capacity only. You may opt out of this arbitration provision by emailing support@marketmolds.com within thirty (30) days of first accepting these Terms.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced in-app at least thirty (30) days before they take effect. Your continued use of the platform after the effective date constitutes acceptance.

18. Contact

Questions? Email us at support@marketmolds.com.