Seller Protection

How MarketMolds protects you when you sell

You get paid, reliably

Payments from buyers are processed by Stripe and held until the order is marked shipped with valid tracking. Funds release to your connected bank account on Stripe's standard payout schedule once the buyer either confirms receipt or the dispute window closes.

When you're protected

Seller Protection applies if you: • Sold through the in-app checkout. • Shipped within three (3) business days of payment. • Used a trackable shipping method and uploaded the tracking number. • Shipped to the exact address provided at checkout. • Listed the item accurately, with honest photos and condition disclosure. When all of the above are true, you're protected against unauthorized-payment chargebacks and "item not received" claims when tracking shows delivered.

What's NOT covered

Seller Protection does NOT cover: • Transactions completed off-platform. • Items shipped to a different address than the buyer provided. • Items materially different from the listing description. • Sales of prohibited items (see Prohibited Items policy).

Why you should keep deals on-platform

If you accept payment off-app (cash, Venmo, etc.) you carry 100% of the risk. Chargebacks, "didn't receive" disputes, and fraudulent buyers become your problem alone. The 10% fee covers payment processing, dispute protection, and a marketing channel that brings buyers to you — most sellers find this pays for itself on the first dispute they avoid.