Refund Policy

Effective May 21, 2026

1. Every mold is sold as-is

Every item on MarketMolds — whether it is listed as new or used — is sold "as is" by an independent seller. MarketMolds is a venue only; we do not own, inspect, or warrant any mold. By placing an order you accept the item in the condition shown and described in its listing.

2. Do your due diligence before you buy

Used molds in particular vary in wear, and all sales reflect the exact condition shown and described at the time of purchase. Review every photo and the full description, and message the seller with any questions about condition, size, finish, or shipping BEFORE you pay. Once you complete checkout, you are accepting the mold as listed.

3. The only times a refund is possible

A refund may be issued in these three cases only: • Wrong mold — you received a different item than the one you ordered. • Not as described — the mold materially differs from the listing's photos and written description (for example, undisclosed damage, or a different size or finish than stated). • Not received — the order never arrived (the seller never shipped, or there is no delivery confirmation within fourteen (14) days of expected delivery). A refund is NOT available for buyer's remorse, "changed my mind", "didn't read the description", normal or disclosed wear, or any mold that matches its listing.

4. How to request a refund

Inspect your mold as soon as it arrives. If one of the three cases above applies, open the order and tap "Contact support" within seventy-two (72) hours of delivery — or, if the item never arrived, within fourteen (14) days of the expected delivery date. Include clear photos and a short description of the problem. Do this BEFORE you confirm delivery: confirming delivery releases your payment to the seller.

5. Returns & return shipping

If a refund is approved and MarketMolds or the seller requires the mold to be returned, the buyer is responsible for the cost of return shipping. The item must be returned in the same condition it was received, with tracking, within seven (7) days of the refund approval. The refund is issued once tracking shows the return was delivered. Return shipping costs are not reimbursed.

6. How refunds are issued

Because you pay through MarketMolds, your payment is held until you confirm delivery. If a valid refund case is confirmed, we refund from those held funds through Stripe; refunds typically take 5–10 business days to appear on your statement. MarketMolds reviews each refund request and our decision is final.

7. Off-platform purchases are not protected

If you pay a seller outside of MarketMolds (cash, Venmo, Cash App, Zelle, PayPal, etc.) — even if you originally met through the app — you have no refund rights and we cannot help recover your money. Always pay through in-app checkout.