Buyer Protection

What you get when you pay through MarketMolds

You're protected when you pay in-app

When you complete payment through MarketMolds's checkout (Stripe), your money is held until the seller has shipped and you've had a chance to receive the item. If something goes wrong, you can open a dispute and we'll help.

When you're covered

Every mold — new or used — is sold "as is", so coverage is limited to the three cases in our Refund Policy. Buyer Protection applies if you paid using the in-app checkout AND one of the following is true: • Wrong mold — you received a different item than the one you ordered. • Not as described — the mold arrived materially different from the listing's photos and written description (e.g. undisclosed damage, or a different size or finish than stated). • Not received — the order never arrived (the seller never shipped, or there is no delivery confirmation within fourteen (14) days of expected delivery).

How to file a dispute

Open the order from your purchases tab and tap "Contact support" within seventy-two (72) hours of delivery (or fourteen (14) days after expected delivery if the item never arrived). Provide photos and a short description, and do this BEFORE confirming delivery. We typically respond within two (2) business days.

What's NOT covered

Buyer Protection does NOT cover: • Transactions completed off-platform (cash, Venmo, PayPal, etc.) — even if you originally met through the app. • Buyer's remorse or change of mind. • Damage caused by the buyer after delivery. • Items in conditions that were accurately disclosed in the listing. • Disputes filed late (after the windows above).

Why this matters

If a seller asks you to pay outside the app to save on fees: this is a red flag. You give up all dispute rights, and we cannot help recover your money. Always pay through MarketMolds checkout.